Terms and Conditions

Introduction

These Terms and Conditions govern the use of our website and services. By accessing or using our website, you agree to comply with these terms. i Smile Dental Lab reserves the right to update these terms at any time.

Definitions

“We,” “Us,” “Our” refer to i Smile Dental Lab. “You,” “Your” refer to dental professionals or clients using our services. “Products” refer to dental restorations, including crowns and bridges.

Eligibility

Our services are exclusively available to registered dental professionals. You must provide accurate information when placing orders.

Orders & Payments

Orders can be placed via our website, email, or phone. All orders must be accompanied by a valid prescription where applicable. Payment is required before dispatch unless a prior credit arrangement is made. We accept payments via bank transfer, debit/credit cards, or other approved methods.

Production & Turnaround Time

Standard turnaround time will be specified at the time of order. Delays due to incomplete information or late approvals are the client’s responsibility. Urgent orders may incur an additional fee.

Delivery & Shipping

Free Delivery & Pick-Up: Dental practices within walking distance of our lab are eligible for free delivery and pick-up services. Eligibility is determined at our discretion. Courier Services: For practices outside the free delivery zone, we use tracked courier services. Shipping fees may apply, which will be communicated at the time of order. Delivery Timeframes: Estimated delivery times will be provided upon order confirmation. Delays due to third-party couriers are beyond our control. Shipping Damage: Any damage during transit must be reported within 24 hours of receipt.

Returns, Adjustments & Refunds

Due to the nature of custom-made dental restorations, we do not accept returns unless the product is defective. Any defects must be reported within 7 days of receipt. If a product is faulty due to a manufacturing error, we will remake or adjust it free of charge. We are not responsible for remakes due to inaccurate impressions, scans, or prescriptions.

Liability & Warranty

Our products are warrantied against material defects for 1 year from the date of delivery. This warranty does not cover damage caused by improper handling or adjustments made by third parties. Our maximum liability is limited to the cost of the product.

Intellectual Property

All content, including logos, text, and images on our website, is the property of i Smile Dental Lab. You may not copy, distribute, or use our content without permission.

Privacy & Data Protection

We comply with GDPR regulations and take all necessary measures to protect client data. Personal and patient data will be handled securely and will not be shared with third parties without consent.

Governing Law & Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.